Data protection and privacy policy

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  1. Affected person – the visitor of the website.
  2. Operator – the operator of the website
    TRUEBIKES.EU s.r.o.
    Alstrova 207
    83106 Bratislava
    ID: 36343064
    VAT ID: SK2021962503
    ČŽR: 340-20534
    Contact person: Robert Dilik
  3. The data subject consents to the processing of personal data by the seller to the extent set out below.
  4. The website operator is responsible for the processing of personal data in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, (hereinafter referred to as GDPR)
  5. List of personal data: first name, last name, street and number, postcode, city, email, phone contact, cookies. More information about cookies can be found below.
  6. Purposes of the processing of personal data: issuing a tax document, contacting the customer about an order, fulfilling a contract, dealing with an enquiry sent via a contact form or other legitimate interest. Personal data may not be further processed in a way that is incompatible with these purposes.
  7. Recipients – the operator of the website, the accounting company, the courier company, the company TRUEBIKES.EU s.r.o. providing the technical operation of the website.
  8. Intermediaries – data recipients such as Google, Sendinblue, (payment gateways) with whom we have concluded intermediary agreements.
  9. We do not sell, trade or in any other way provide your personal data to third parties other than the intermediaries mentioned in the previous point.
  10. Legal basis for processing personal data:
    1. The processing of personal data (name, surname, title, street and number, postcode, city) is necessary pursuant to a special regulation or international treaty to which the Slovak Republic is bound. In particular according to Act No. 222/2004 Coll. on Value Added Tax.
    2. The processing of personal data (email, telephone contact) is necessary for the performance of the contract.
    3. If you have given your consent to receive the newsletter, which you can withdraw at any time by clicking the unsubscribe button in any newsletter or by email request
  11. Embedded content from other websites – articles on this website may contain embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites is treated the same as if the visitor had visited another website. These websites may collect personal information about you, use cookies, embed third-party tracking, and monitor your interaction with the embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
  12. Retention period: 10 years.
  13. By agreeing to the terms and conditions, the data subject also gives his or her express and unreserved consent to the controller to process his or her personal data for the purposes set out above, for the period and to the extent set out above. The data subject has the right to withdraw his or her consent at any time. The withdrawal of consent shall not affect the lawfulness of processing based on consent prior to its withdrawal. The data subject is obliged to provide true and up-to-date personal data. The rights of the data subject are governed by Chapter 3 of the GDPR. These include, for example, the right to lodge a complaint with a supervisory authority, the right to object to processing, the right to require the controller to access personal data relating to the data subject, the right to rectification or erasure or restriction of processing of personal data, as well as the right to data portability.
  14. In the case of registration on the website, the customer has the right to delete the account by sending a request to the e-mail of the controller or by clicking on the delete account button in the interface of their account.
  15. These terms and conditions are valid from 7.2.2021


What are Cookies and how they benefit you

A cookie is a small file of letters and numbers that is downloaded on to your computer when you visit a website. Cookies are used by many websites and can do a number of things eg remembering your preferences, recording what you have put in your shopping basket, and counting the number of people looking at a website.

Our website uses cookies, as almost all websites do, to help provide you with the best experience we can.

Our cookies help us:

Make our website work as you would expect

Improve the speed and security of the site

Allow you to share pages with social networks

We do not use cookies to:

Collect any personally identifiable information (without your express permission)

Collect any sensitive information (without your express permission)

Pass data to advertising networks

Pass personally identifiable data to third parties

Pay sales commissions

Granting us permission to use cookies

If the settings in your internet browser are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.

Website Function Cookies

We use cookies to make our website work.

Visitor Statistics Cookies

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site is not working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so called analytics programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before.

Turning Cookies Off

You can usually switch cookies off by adjusting your browser settings to stop it from accepting cookies. Doing so however will likely limit the functionality of our website and a large proportion of the world’s websites as cookies are a standard part of most modern websites.

Perhaps your concerns around cookies relate to so called “spyware”. Rather than switching off cookies in your browser you may find that anti-spyware software achieves the same objective by automatically deleting cookies considered to be invasive.