Terms & Conditions

Scope of Application
Conclusion of the Contract
Right to Cancel
Prices and Payment Conditions
Shipment and Delivery Conditions
Reservation of Proprietary Rights
Warranty
Applicable Law
Place of Jurisdiction
Alternative dispute resolution

1. Scope of Application

1.1 These Terms and Conditions (hereinafter referred to as “T&C”) of the company TRUEBIKES.EU s.r.o. (hereinafter referred to as “Producer”) shall apply to all contracts concluded between a Customer or a trader (hereinafter referred to as “Customer”) and the Producer relating to all goods and/or services presented in the Producer’s website. The inclusion of the Customer’s own conditions is herewith objected to, unless other terms have been stipulated.

1.2 A Customer pursuant to these T&C is any natural person concluding a legal transaction for a purpose attributed neither to a mainly commercial nor a self-employed occupational activity. A trader pursuant to these T&C is any natural or legal person or partnership with legal capacity acting in the performance of a commercial or self-employed occupational activity when concluding a legal transaction.

2. Conclusion of the Contract

2.1 The product descriptions in the Producer’s website do not constitute binding offers on the part of the Producer, but merely serve the purpose of submitting a binding offer by the Customer.

2.2 The Customer may submit the offer via the order form downloaded from the Producer’s website in section ORDERING. In doing so, the Customer submits a legally binding offer of contract with regard to the goods and/or services. The Customer may submit his offer to the Producer by telephone, e-mail or per online contact form.

2.3 The Producer may accept the Customer’s offer within five days,

by transferring an order confirmation in written form (e-mail); insofar receipt of order confirmation by the Customer is decisive, or
by delivering ordered goods to the Customer; insofar receipt of goods by the Customer is decisive, or
by requesting the Customer to pay after he placed his order.

Provided that several of the aforementioned alternatives apply, the contract shall be concluded at the time when one of the aforementioned alternatives firstly occurs. Should the Producer not accept the Customer’s offer within the aforementioned period of time, this shall be deemed as rejecting the offer with the effect that the Customer is no longer bound by his statement of intent.

2.4 When submitting an offer via the Producer’s order form per e-mail, the filled-in details of the order form are stored by the Producer. This data will be used for the purpose of processing the order and will not be made accessible to third parties by the Producer.

2.5 The Producer prefers to communicate with Customer in English language but other languages are also accepted. In this case an online translator will be used for the translation.

2.6 Order processing and contact are usually carried out via email. The Customer is responsible for ensuring that the email address provided for order processing is correct so that emails sent by the Producer can be delivered to this address. In particular, the Customer is responsible for ensuring that, if SPAM filters are used, all emails sent by the Producer or third parties authorized by the Producer to process the order are delivered.

3. Prices and Payment Conditions

3.1 The prices listed on the website for individual products are indicative and refer to the specific product displayed. The Customer will receive a price calculated precisely according to his order and a shipping price according to the delivery address. Delivery costs will be indicated separately.

3.2 Before starting production, the Producer will issue a pro-forma invoice for 50% of the final price. The delivery time will start on the day the payment is received in the Producer’s bank account. The payment is made exclusively by bank transfer. The second half of the price, together with the delivery cost, is paid before the product is delivered.

3.3 In case of delivery to countries outside the European Union, additional costs may incur in individual cases for which the Producer is not responsible and which have to be borne by the Customer. This includes for example transfer fees charged by banking institutes (transfer charges, exchange fees) or import duties or taxes (customs). Such costs regarding money transfer may also incur, if delivery is made in a country outside the European Union and the Customer carries out the payment from a country outside the European Union. Invoices issued to Customers outside the European Union are always VAT-free.

4. Right to Cancel

4.1 Customers are entitled to the right to cancel.

4.2 Orders can be canceled at any time before production begins. Once production has begun, it is necessary to consult with the Producer about canceling the order and, if applicable, cover any expenses associated with the start of production.

4.3 In the event of cancellation of the order and refund of the deposit to the Customer, the Customer shall bear any bank charges associated with this.

5. Shipment and Delivery Conditions

5.1 Goods are generally delivered to the delivery address indicated by the Customer in the order form, unless agreed otherwise.

5.2 If the authorized transport company returns the goods to the Producer because delivery to the Customer was not possible, the costs for the unsuccessful shipment shall be borne by the Customer. This does not apply if delivery is not possible for reasons beyond the Customer’s control or if the Producer has not informed the Customer of the delivery in a timely manner.

5.3 Personal collection of goods is possible by prior arrangement.

6. Reservation of Proprietary Rights

If the Producer provides advance deliveries, he retains title of ownership to the delivered goods, until the purchase price owed has been paid in full.

7. Warranty

7.1 Should the object of purchase be deficient, statutory provisions shall apply.

7.2 The Customer is asked to notify any obvious transport damages to the forwarding agent and to inform the Producer accordingly. Should the Customer fail to comply therewith, this shall not affect his statutory claims for defects.

8. Applicable Law

8.1 The law of the Slovak Republic shall apply to all legal relationships between the parties under exclusion of the laws governing the international purchase of movable goods. For Customers, this choice of law only applies to the extent that the granted protection is not withdrawn by mandatory provisions of the law of the country, in which the Customer has his habitual residence.

8.2 With regard to the statutory right of cancellation, this choice of law does not apply to Customers who do not belong to a member state of the European Union at the time of the conclusion of the contract and whose sole place of residence and delivery address are outside the European Union at the time of the conclusion of the contract.

8.3 Furthermore, this choice of law regarding the right to cancel does not apply to Customers, who are not nationals of a member state of the European Union at the time of concluding the contract and whose exclusive domicile and delivery address is located outside of the European Union at the time of concluding the contract.

9. Place of Jurisdiction

If the Customer is a businessman, a legal entity of public law or a separate estate under public law with its seat in the territory of the Slovak Republic, the Producer’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract. If the Customer is domiciled outside the territory of the Slovak Republic, the Producer’s place of business shall be the sole place of jurisdiction for all legal disputes arising from this contract provided that the contract or claims from the contract can be assigned to the Customer’s professional or commercial activities. In any event however, regarding the aforementioned cases the Producer is entitled to call the court responsible for the seat of the Customer.

10. Alternative dispute resolution

The Producer is neither obliged nor prepared to attend a dispute settlement procedure before an alternative dispute resolution entity.